Review of the literature on determinants of electronic banking adoption by customers

The purpose of this paper is to explore and review the research articles published on research methodology adopted by researchers in adoption of electronic banking by customers. The study also examined the factors that impact customer's willingness to use electronic banking. The aim of this study is to understand whether the adoption of e-banking systems can better be explained as an outcome of individual characteristics of customers or not. The results show that electronic banking adoption has grown significantly across the world and it has been well studied in the context of developed countries, but the adoption and use of electronic banking channels in developing and under developed countries still remains fertile for further academic research. There are factors impacting customers willingness to use electronic banking.