Examination of factors driving the continuance intention of mobile paymentsystem by consumers

A key concern in the research on mobile payment systems has been to better understand the continuance of mobile payment systems by users. The aim of this study is to explore the mechanism for understanding the role of compatibility, task characteristics and technology characteristics, as well as to examine the impact of satisfaction on the continued intention of mobile payment users. Based on the Technology Continuance Theory (TCT), this study proposes that satisfaction and compatibility are influenced by the performance expectancy, effort expectancy and trust beliefs. Satisfaction and compatibility, in turn, have a direct impact on the continuance intention of mobile payment system users. The results indicated that satisfaction, compatibility, task and technology characteristics influence the continuance intention of mobile payment systems among consumers.