Field Service Management is the process of managing organization’s on-field workers, equipment, service, and operations. It includes processes like scheduling and assigning work orders, dispatching workers to new assignments, communicating with field workers on the job, managing product inventory, and collecting data from the field. This Paper presents the scope for digital transformation of Field Service Management operations and the advantages o the same by providing example of Field Service Management operations in the Medical Equipment Delivery and Service Industry.
Field Service Management, SMAC, Digital Transformation, Digital
