International Journal of Management IT and Engineering
  • Year: 2022
  • Volume: 12
  • Issue: 1

Consumer attitude towards E-wallet services

  • Author:
  • Kavita
  • Total Page Count: 11
  • Page Number: 84 to 94

Assistant Professor, Department of Commerce, Asha Girls College, Hisar, Haryana, India, kavitapotlia05@gmail.com

Online published on 4 September, 2023.

Abstract

The government of India's initiatives, Increasing use of mobile phones and the Internet, such as "Digital India," is the main driver behind the exponential development in the custom of digital payments. Despite the facts that the possibility of digitalization has existed for many years, it has only recently increased traction. This is outstanding to a lack of communal awareness and education, fear of creation online payments, security concerns, and supplementary factors. The e-Payment system will only increase if: people's personalities are made aware of it. However, in the current situation, India has experienced a huge increase in the integer of digital wallets accessible and is moving toward a cashless economy. By providing another easy money transfer step, digital wallets have made our purchase experience easier. The acceptance of digital wallets is heavily influenced by customer perceptions of e-payment.

The presentation of the E-wallets payment system is one of the most beneficial and innovative technologies. This e-wallet made it easier to pay for internet purchases and service bills. Indian railroads urged Indians to perform more digital exchanges for online train ticket buying, and ewallet or mobile wallet businesses responded by creating several routes to attract clients to utilize their services. They do daily transactions using various e-wallet providers. They do not discuss the objects outside of their small groups of friends, though, and they are ready to move on to something more disruptive than the current items.Payment systems have changed dramatically. They've progressed from actual money transfers to exchanges using mobile wallet apps. This remarkable and rapid transformation necessitates an examination of the factors that influence consumers' attitudes toward wallet applications.

Keywords

E-Wallet Services, Mobile Wallets, Digital wallets