The employers’ soft skill- As desired by the employees, working in the unorganized sectors (study conducted in an Indian State)

The study has been designed to focus on the Emotional Intelligence or Soft Skill of the particular category of employers who are housewives, individual car owners, private doctors, shop owners etc. The samples of the research study come from poor family background and are mostly neglected by their employers and the society. These persons are employed in totally unorganized/unstructured working sectors under private employers and also not considered in any Employment Act of India. No official rules and regulations in favor of the employees are there. Though illegal, in some cases child workers are also employed for these types of job;s our study dealt with the domestic helps, private car drivers, car cleaners, shopkeepers’ assistants, attendants in doctors’ private clinics as samples. They were verbally interviewed and the inference focused on two domains as-(i) Management Style and (ii) Attitude of the employers. The result showed that this category of the employees are happy and satisfied with the employers if they maintain a desired pattern in their management style as ‘benevolent autocratic’ and ‘attitude’ as empathy, guarding of their (employees’) self-respect and moderately well mannered communication pattern, apart from providing proper remuneration. Daniel Goleman conducted his research study for a wide range of people in varieties of categories including corporate people. In 1998, he published ‘Working with Emotional Intelligence’ in response to very high interest from the business community. It was from here that the term "EQ" became a popular phrase. If the employers can maintain some attitude and management fashion consciously (which are regarded as soft skill/emotional intelligence) with their employees, the employee turnover will be less and the quality of service will be far improved, they will work happily and it will obviously contribute to form a healthy social system.