Professor,
Metrics are the numerical data which will help us to measure the effectiveness of Project Execution. In Information Technology industry there are no standard set of metrics for development and sustenance projects which everyone follows. This paper would try and provide a set of key metrics which can be followed by all development and maintenance and support (sustenance) projects. This study would also provide some areas of implementation challenges and how they can be overcome.
BMI (Backlog management index), ETC, FTE, Lines of Code, OTD (on time delivery), Response Time, Resolution Time, Service Level Agreement (SLA), Statement of work (SOW), Throughput, Utilization
