“Role of Information Technology in Knowledge Management System”

Now a days an organization's competitive capability is intrinsically tied to the ability to rapidly collaborate with customers and key stakeholders. The knowledge is necessary to drive critical business processes is available where it needs to be, when it needs to be. The different market factors have contributed to the growth of and interest in knowledge management. A major factor in this modification of knowledge is the role technology has played in providing instant access to and dissemination of information. The communication technologies are viewed as tools for creating knowledge as individuals, communities and organizations connect, interact, explore and problem solve together. Consequently, education systems have promoted communication technology as an answer to facilitating learning that is creative and complex and produces new knowledge that is innovative, transformative and transferable. In this paper we address the technological aspect; more precisely we survey available of information technology that support different knowledge management activities. We categorize these tools into classes, based on their capabilities and functionality and show what tasks and knowledge processing operations they support.