Information Technology and conflict management in organization

This research sets out to examine the impact of Information Technology in dealing with conflicts in organization. The issue of conflict, disagreement and dispute are inevitable in organisation. The issue borders on how best to manage conflict in order to prevent it from derailing the goals of an organisation. However, the advent of technology has paved the way for the use of Information technology in organization, and if markedly secured, it could be used to deal or avoid conflicts in organization. Information technology in organization has therefore created greater improvement in terms of efficiency, ability to work without time or resources wasting, information communication and management; as well as helping in the process of evaluating and control of conflict within the organization. The advent of IT and its presence in the organization's structure has actually transformed the organization into a digital system. Its application in organization therefore is to provide organization with a measure of problem solving such as conflict management, increase in quality of production, increase in speed of processing, improvement of customer service, enhanced communication and collaboration, etc. The use of IT therefore has become a critical success factor in operations within and outside the organization, and this obviously will be very vital to corporate survival in the digital economy. In this paper, we have used implementation model and empirical evidence to demonstrate that management of conflict in organization would be a mirage if the presence of Information technology is undermined.