Organizational role stress: an emprical analysis in BPO

The purpose of this paper is to analyze the importance and factors causing Organizational Role Stress, especially in the IT and BPO sectors and also aim that what people do to reduce stress for improving the performance levels at the same time. Considering role stress as a weakening pattern, this study has been undertaken with an aim to systematically investigate the factors causing role stress among BPO professionals. BPO's are the top and high stress workplaces in India.

The responses of all the 100 respondents were found to be suitable for inclusion in the study. Majority of the employees (55 per cent) belonged to the age bracket of 21–25 years and maximum (54 per cent) were found to be in the Band 1 level. Both men and women employees had an equal representation in the sample and the mean. The development of the research instrument was based on the existing measurement scale. Organizational Role Stress (ORS) scale developed by (Pareek, 2005) has been used.

The study have highlighted that there is a significant difference between the role stress of men and women employees of BPO sector. It was found that men experienced more role stress than women in certain cases like Inter role distance, Role Erosion, Role Isolation, Role Ambiguity and Role Inadequacy. Also by looking at the various aspects of components of role stress, it was found that women have experienced more role stress than men like Role expectation conflict, Role Overload, Personal Inadequacy and Self Role distance stress.