Education quality and student satisfaction: An empirical survey among the students of private management institutions of Lucknow

Over the past few years private MBA colleges, business schools and management institutes is growing rapidly in India. The competition in the private education sector has always been high. Private Management institutions, which want to gain competitive edge & sustainable growth, need to improve quality of education and better satisfaction of the students. The main objectives of this study were to explore the education quality of private management institutes of Lucknow, to identify education quality dimensions that influence most to student's satisfaction and to investigate the student's level of satisfaction in their current institutes. The study examined the student satisfaction, in five specific education quality dimensions; i.e. faculty quality, curriculum quality, Administrative staff quality, infrastructure quality& placement quality. Further the study also revealed critical quality factors in each these dimensions which were perceived as important to the students. A survey has been conducted among 160 M.B.A students of different private management institutes in Lucknow by using questionnaire. The results revealed that the most important influential dimension affecting the students’ satisfaction is faculty quality and majority of the students are dissatisfied with the quality of education in their institutes.