The application of quality function deployment for recruiting new government staff

Universiti Teknologi Malaysia is one of the leading Research University that is owned by the Malaysian Government. Throughout the year a lot of academician and management staff had been recruited to become the university staff. It is the Registrar Office task to make sure that the university hired is the best available candidates. The staff must be able to do all the job description that had been set by their respective superior. A lot of problem will happen if the staff hired is actually have different qualification or experience than their job description. Surely they wouldn't be able to perform in their task and duties. To overcome this problem the university will have to spend a lot of money as training budget in order to train them for their specific job description. This is surely a waste of the university money and resources. This research will propose a method called the House of Quality (HOQ) from the Quality Function Deployment as a quality tool to help the Registrar Office to overcome the problem. By using this quality tool the university would be able to identify the specific customer requirements, in this case the job description and find the best technical requirements to fulfill those description. As an example we take the job description for the post of Technician (Grade J17), after running the HOQ analysis we determined the best candidates for this post must be from the engineering certificate graduate from the Malaysian Polytechnic since they can actually fulfill all the job description for the Technician (Grade J17) position. The HOQ can also be used to different type of job such as lecturers, administrator, science officer and other related jobs.