Competency mapping - A case study of Wipro BPO (Jurisdiction like Kolkata/Bangalore etc)

In emerging business condition, competition centres round the heart of the organization to compete the business environment. The organizations are eager to choose the right people to the right job. Competencies denote one's capability and efficiencies which can satisfy the job profile, assigned by the organization. Organizations are under tremendous pressure to improve their performance through reduction of cost and in quality up-gradation with increasing global competition. Organizations irrespective of their type and size must employ competent and motivated workers. The HR Departments and top level managers are involved in various Research and Development activities for establishment of the sustainable strategy for which organizations can compete the business environment. Competency Mapping is a process of identifying key competencies for an organization, the jobs and functions within it. It is an addition to knowledge management and learning organization initiatives. Competency mapping is not only done for permanent employees but also be done for contract workers or for those seeking employ-ment to emphasize the specific skills which would make them valuable to a potential employer. This paper discusses the skills, competency, competency mapping of the organization and Wipro BPO's global position.