Librarian, Hindu Girls College, Jagadhri, Yamunanagar, Haryana, India
Online published on 11 November, 2013.
Excellence is intangible but it can and does symbolize a desirable target. Today, all kinds of organizations are becoming customer oriented organizations to survive in this world. To attain exactness, organizations must uphold and develop their values to ensure that the quality of their products and services are meeting their customer's necessities. A library is part of a service organization which delivers products personally to the customer. Libraries have always been committed to provide a high quality of services to its users. For the sake of these ever increasing requirements, nowadays libraries must follow an appropriate quality management methodology with an objective of identifying and prioritize customer requirements. This paper attempts to renew various Quality Management Methodologies in a comprehensive manner in order to effectively support the libraries to retrieve perfection for their customers.
QFD, QMS, TQM, Six Sigma, Quality Management Methodologies