This study is designed to be an exploratory research based on empirical analysis. To assess the effectiveness of Consumer Dispute redressal Agencies working in Uttar Pradesh, 16 most concerned factors were selected. This study revealed that different categories of respondents had different point of views regarding the effectiveness of Consumer Forums. Aggrieved Consumers showed agreement less than indifferent point of scale, while Concerned Lawyers and officers are moderately satisfied with the existing effectiveness; on the other hand Members of Consumer Forum expressed agreement to great extent with the effectiveness of Consumer Forums. Each group of respondents had different point of views, but composite average of the all the respondents found in range of 2.61 to 3.4 and this range has been assumed to be moderately effective. Analysis of Variance, (ANOVA) test has been used at.05% level of significance to assess the significant difference amongst views of different groups of respondents regarding the effectiveness of Consumer Forums. For analyzing the difference between actual and expected effectiveness, t-test has been taken into consideration at.05% level of significance. At the end, study reveals that Dispute redressal agencies are not as effective as these are supposed to be and need to be improved for providing speedy, less expensive and convenient redressal to the Aggrieved Consumers.
Effectiveness, Dispute Redressal Procedure, Factors of effectiveness, ANOVA and t-test
