An explorative study on employee satisfaction: A comparison between public sector and private sector banks in India

The purpose of this paper is to identify the factors affecting employee satisfaction in Indian banks and analyze the difference in satisfaction level between private and public sector banks in India. The primary contribution of this study is the analysis and resulting insights on the critical factors affecting employee satisfaction within the Indian retail banking sector. The identified dimensions are expected to bring clarity to the issue of employee satisfaction in retail banking, to aid retail bankers in improving specific parameters of banking condition in order to increase overall employee satisfaction. This would help the management of the banks to create strategies and action plans to retain their current employees.