This research investigates the influence of IT (process and support) on organizational performance with KM (capture and learning based) as the moderator. A survey has been undertaken in a knowledge intensive public sector with a sample size of 238 based on simple random sampling. Meta-analysis of literature was the basis for developing the metric that included the variables constituting the hypothetical research model. The tool used for data analysis was structural equation modelling with partial least square technique. Results differ from the general understanding of the role of KM on organizational performance. Among the variables considered, only IT process for KM positively influenced learning based KM and capture based KM, both of which in turn positively influenced organizational performance. Organizational performance as a whole was measured in terms of financial and non financial performance. Surprisingly, capture based KM influenced learning based KM. The study also revealed that knowledge process capability had positive influence on capture based KM and IT process for KM had direct influence on organizational performance. The generalization of results may not be possible to the full extent, as the outcome is organization specific. Strengthening of IT process for KM is the key managerial implication to enhance organizational performance. Promoting knowledge process capability could be the next imperative. This research provides empirical support to the strengthening of IT process for KM for enhancing organizational performance, which was hitherto mostly a theoretical concept.
Knowledge management, Information technology, Organizational performance, Capture based KM, Learning based KM
