Impact of emotional intelligence on stress management- study of banks in Jaffna

Emotional intelligence has a significant effect on how employees’ experience their stress and their ability to manage that perceived stress. A greater knowledge of EI and its effect can be beneficial for practicing leaders and decision makers.

This study explores the association between EI abilities and stress management in Banks in Jaffna district. Specially, it was undertaken to determine whether selected EI abilities are potential determinants of stress management. Surveys were distributed to 17 banks. The self-administrated questionnaire was selected as a mode of data collection. Correlation, regression analysis ant F-test was utilized to analyze the data.

The stress management amongst bank staff was found to be moderate in this study. Emotional recognition and expression, understanding others emotions, emotions direct cognitive and emotional control were identified as weak positive relationship between EI and stress management of bank staff, understanding others emotions, emotions direct cognition and emotional control were significant determinants of stress management of bank staff.