Grievances and Arbitration

In the course of human events in even the best managed company, employee discontent gripes and complaints, will certainly arise. An employee may feel that the foreman assigns him or her to do all the dirty and heavy jobs. A clerk-typist has just been hired at a salary of ten dollars a week greater than she is getting after a full year on the job. She goes to see her supervisor about her salary. Being an hourly-paid worker, may have been given written disciplinary warning by the foreman because of refusing to work over-time last Saturday. The worker thinks it is unfair to be disciplined for that and goes to see the union steward.

For the sake of justice to the individual and the smooth functioning of the organisation, it is necessary for management to get at the root of employee dissatisfaction by taking corrective action wherever possible.