Industrial Relations in Airlines Industry in India: A Case Study of Air India

Of all the human resource management problems that have occurred in the Indian Airlines Industry in recent times, the problem of Industrial Relations is the most noticeable. The reason behind this is due to the fact that industrial relation deals with people who are foundation of the Industry. Their action or reaction matters a lot for the industrial harmony of the country. Harmonious industrial relations are pre-requisite for economic development of a country. Success of the airlines industry depends on cordial relationship between the employers and the employees. Thus, the present study made an attempt to study industrial relations in airlines industry in India by undertaking a case study of Air India. To achieve the aforesaid objective data is gathered from 105 employees of the company with random sampling technique. The study makes use of statistical techniques such as mean, standard deviation and one way ANOVA to process and analysis the data collected for this study. The findings shows that there is significant differences in the perception of employees regarding industrial conflicts, welfare measures and trade unionism & employees participation across category of employees while no significant difference is found in the perception of employees regarding Job Satisfaction across category of employees. The paper ends by offering useful suggestions to the management and Trade Unions for improving the industrial relations in airlines industry in India.