International Journal of Management, IT and Engineering
  • Year: 2014
  • Volume: 4
  • Issue: 7

The nature and causes of employee turnover and absenteeism in the hospitality industry in Ghana

  • Author:
  • Tsatsu Maccarthy
  • Total Page Count: 13
  • Page Number: 51 to 63

Department of Hotel, Catering and Institutional Management, School of Applied Sciences and Arts, Cape Coast Polytechnic, P.O. Box AD50

Online published on 21 August, 2014.

Abstract

The study is an attempt to examine the nature and causes of employee turnover and absenteeism in the hospitality industry. It also considers the measures that can be adopted by the Management of the Hospitality industry to solve the problem, as well as other approaches that may be adopted to improve upon the industry's efforts. The discussion commences by looking at the main aim and objective of the research and suggests critically evaluating and analysing the causes of labour turnover and absenteeism in the hospitality industry in relation to employee and employer commitments. The debate goes on to examine the causes and controlling absenteeism and turnover in the industry. Given the literature available, findings reported here is an effort to provide information that will help hospitality captains and industrial advisors to help curb the frequency of absenteeism and high labour turnover in the industry and ensure much better commitment to work. The writer continues to challenge his submissions with policy implications that could be adopted by Management and the general public in order to normalize employee retention in the Hospitality industry with particular reference to Ghana.

Keywords

Hospitality, Absenteeism, Turnover, commitment, Labour, Retention, Management, Employer and Employee