Analysis of perceptions and attitudes of rural people toward bank personnel and provision of banking services to poor and toward financial inclusion process in India with special reference to Indore district

The problem of financial inclusion addresses the ‘involuntary excluded’, as they are the ones who, despite demanding financial services, do not have access to them. This paper attempts to present the perceptions and attitudes of bank personnel toward provision of banking services to poor and toward financial inclusion in Indore district. The findings of study indicate the negative approach of banking personnel towards covering rural people to access the formal financial services.