The Effectiveness of Total Quality Management in The Manufacturing Industries

The purpose of this paper is to determine the history and implications of the term “Total Quality Management”, to define its concepts, core principles and to test their prevalence and effectiveness in the manufacturing industry. This research paper consists of an in depth survey, which was distributed to the employees of manufacturing industries in Haryana. This survey aimed to collect the data which was predominantly qualitative in nature. It was built to inquire about the utilization of quality management systems within the participant's companies. The core objectives includes to find out the direct effects of Total Quality Management, as well as to check the knowledge and usage of Total Quality Management principles in these industries. The collected data was then analysed using the content analysis. Results from the research showed that the core principles of Total Quality Management were widely implemented in manufacturing industries. It was also seen that, despite of this, many employees don't have a clear idea of what Total Quality Management (TQM) is, and that the more successful industries tended to have more deep knowledge and usage of the TQM principles. These companies may get benefit by giving time to fully understand TQM concept and can use it to its fullest potential.