“Influence of Personality and Competency on The Performance Behavior of Managers in Selected Retail, I.T and B.P.O Firms”

Employees behavior has always been a matter of concern for organization's. Many a researcher's and management's have tried studying the behavior of employees to enable them to become effective and efficient in their performance. In this regard, understanding the employee's mind is intriguing and to get the employee to become motivated and perform is a task of the people managers. Personality of an individual is the soul of the person and understanding the employee's personality and competency of what an employee can truly offer to the organization in terms of performance is what people managers must concentrate. In the present study, personality traits refers to the Big Five personality traits suggested by Goldberg's five dimension personality model(1990) and Costa and McCrae's NEO personality inventory (1992). The big five personality traits included the following personality traits. •Openness to experience •Conscientiousness •Extraversion •Agreeableness •Neuroticism. Competency for a job can be defined as a set of human attributes that enable an employee to meet and exceed expectations of his internal as well as external customers and stake holders. It has been a general observation that work, sincerity, knowledge, intelligence alone does not make a person star performer in his profession. The focus of the study are the people manager's whose personality and competency will give us an understanding of whether people managers can really deliver the results for the organization through the employees in their span of control. Selected sample of people managers from the three major sectors of I.T, Retail and B.P.O firms were chosen.