Happy staff: Business Bottom-line of Healthcare Delivery System

Customer satisfaction is no more surprise in the healthcare delivery, it is the most sorted and desired performance indicator for the quality of care and service delivery in the emergency department (ED). This happiness index is widely measured against the clinical care, courtesy of staff, physician communication and waiting time. This exploratory study summarizes the direct positive relationship between the caregivers and care receivers in the emergency department (i.e. 75% of positive linear correlation), acting as a business bottom-line in the healthcare delivery system. The study also elicits the factors influencing the (ED) staff satisfaction andaims to provide the insight to the hospital management to raise the satisfaction level of caregivers (ED staff) in order to achieve highly satisfied and loyal patient base.