Customers Perception Towards E-Banking Services with SVM-ABC Approach of Selected Banks

The development of internet and Information Technology (IT) the handling of E-commerce applications has been also enlarged in now days. Since numerous association and commerce have been also using the internet toward distribute their products and services toward their customers. While the usage of E-banking have been become an enhanced effectiveness and expediency in recent years, it have also posed numerous challenges toward the supervisors to act their services. In addition, customer viewpoint second-hand for quality, service, and significance are rising commonly. The major objective of this work is paying more attention on customers ’attitudes forecast on the way to E-Banking services. To achieve this objective Support Vector Machine (SVM)-Artificial Bee Colony (ABC) called SVM-ABC schema is presented to classify and highlight the customer perceptions concerning e-banking services. The major findings of this paper is to study the customer perceptions in e-banking services like insufficient information, underprivileged network, lack of infrastructure, inappropriate location, mishandling of ATM cards and complexity in opening an account etc. The findings showed with the purpose of the majority of respondents are satisfied by means of their E-banking services.