Case Study of a Multinational Firm

This primary Job Analysis was developed for a Private multinational company in Canada with global operations in UK, USA, EUROPE, AUSTRALIA and the MIDDLE EAST. It is aimed at developing an effective Recruitment and Selection system based on an accurate, detailed, thorough and thoughtful job analysis for a ‘requisite’ position that of a customer care representative. Author has followed a Functional Job Analysis methodology based on a Canadian Standards approved Job Fact sheet, Job Analysis Questionnaire, and a Task Statements’ sheet using which job duties, job statements and job specifications were identified. Key Knowledge, Skills, Abilities and Other Attributes from the task inventory and task statements were derived. The Job Analysis not only assures Managers that valid selection instruments can be developed based on Job Analysis, but also showed them how systematic selection decisions can be made based on Job Analysis approaches adopted in this research.