Importance of Operating Procedures for a Budget Property and its Impact on Repeat Business and Revenue Generation

The term ‘Hospitality’ refers to a friendly and munificent greeting and leisure of guests or visitors, either socially or commercially. Hotel industry is one of the fastest growing industries largely contributing to the economic growth of a particular country. This is the only industry which operates twenty four by seven and engages the maximum and varied manpower. In the recent years, there is a lot of growth within this sector. Along with the brands, there has been a lot of rise in family budget hotels and branded budget hotels. However this sector has seen a rapid growth, at the same time it also comes across a lot of competition. Being a part of the service industry it faces a lot of challenges. Since every customer experience stands very important to rate the organisation, hotel industry has always trived towards recognition and is always been in continuous process of accepting changes, implementing new trends and satisfying their guests, with their effective operations management. Industry largely focuses on training their employees at all levels, this gives a potential of various operating procedures which are set and followed. Operating procedures play a vital role in the success of an organisation. This paper would highlight on the importance and the impact of operating procedures towards positive goals.