Measuring Impact of Organizational Citizenship Behavior on Firm Performance in Indian Banking industry: An Empirical Analysis

The purpose of this paper is to investigate the associations between OCB and firm performance of firms along with study of some prominent antecedents of OCB.

A self-report questionnaire containing standard measures of the key variables was completed by a sample of 205 employees. Multiple regression analysis was conducted to test the proposed hypotheses.

OCB was found to be significantly related to firm's performance. Also a positive impact was found on OCB due to job satisfaction, organizational commitment and leadership competency.

Practising managers should pay more attention to OCB thereby resulting in improved firm performance, also they should work on antecedents of OCB i.e. job satisfaction, organizational commitment and especially leadership competency trait of employees.