A study on the quality of health care services delivered by phcs of coimbatore with respect to availability of human resource

Manpower is one of the most important resources utilized in an organization to achieve its objectives. A Hospital is a labor-intensive and capital-intensive organization. One reason for healthcare's reliance on an extensive workforce is that it is not possible to produce a “service” and store it for later consumption. In healthcare, the production of the service that is purchased and the consumption of that service occur simultaneously. The interaction between the healthcare consumers & providers is an integral part of the delivery of health services. Given the dependence on healthcare professionals to deliver service, the possibility of heterogeneity of service quality must be recognized within an employee and amongst the employees. Hospital is an institution dedicated to the attention of human suffering, treatment of ailments and promotion of general health of the community. The people who are directly involved in this exercise basically include doctors and nurses with support from para-medical staff. It is the responsibility of the managements of hospitals to provide due attention to them and thereby inculcate a sense of commitment.