A survey on service quality in health care centers

In today's vastly competitive circumstances, hospitals are gradually more realizing the necessity to focus on service quality as a gauge to perk up their competitive position. In this research, it presents a service quality acuity study undertaken in selected private & public hospitals in Chhattisgarh. In the study the survey will be used for measurement of Gaps like, difference between management's perception of patient's outlook & actual patient's expectations. An analysis covering a number of patients and doctors revealed that a gap between management's perception about patient's expectations and patient's expectations of service quality truly exists. Service quality and patients satisfaction are significant concepts to health care centers. It is therefore vital for hospitals to know how to measure the patient's satisfaction and more critical of the quality of service they experience. The service excellence accessible by private & public hospitals on various extents is discussed in this study and how it can be applied in the context of various other hospitals.