A study to understand which job context factors are responsible for high employee turnover rate in call centers with special reference to Pune City

Any organization that wants to control its employee turnover or increase retention should have a good understanding of the factors that lead to employee turnover. There are various factors that affect the individual's decision to leave a job. These factors can be grouped as individual related, Role or job related, Organization related. Economic factors like salary and perks, housing, quality of living, need for saving, societal factors like peer pressure, family reasons study of all these factors can throw some light on the issue as to why people are leaving their jobs. The factors may be at times very simple and can be answered by simple questions like where is the employee turnover occurring? Is it more in males than females? What level? Is there anything common among people who leave etc. Once the cause of employee turnover is identified, solving the problem becomes relatively easy. At least the organization can then determine if any internal interventions will help reduce the employee turnover. In the current study the researcher wish to come up with the key reasons for employee turnover in the call center's located in the Pune city.