Workplace Friendship, Employee Engagement and Job Burnout: A case of relationship study in BPO Sector of Delhi, NCR

Workplace friendship is considered voluntary. These are influenced by individual and contextual factors such as life events, socializing, shared tasks, physical work proximity, work related problems, and slack time. Workplace friendship and organisational environment and policies help in keeping employees engaged in their work by motivating and providing them with emotional support. This study helps us to find out the relationship between workplace friendship, employee engagement and job burnout in the BPO sector. For the present study, the data was collected with the help of a standardized questionnaire from 100 employees working at BPOs in Delhi, NCR. To meet the research objectives the data analysis techniques used in the study were Correlation & Regression Analysis. The research showed a positive correlation between workplace friendship and employee engagement indicating that as the workplace friendship increases, employee engagement also increases, there is a significant impact of employee engagement on job burnout and there is no relationship between workplace friendship and job burnout among employees of BPOs. This research suggested the direction for future recommendation on the relationship between workplace friendship and employee engagement more concisely and briefly. The BPOs should try to come up with new activities and programs to increase workplace friendship and employee engagement and to decrease job burnout among employees leading to more efficient and productive workforce benefitting the employees, customers and society at large.