1Associate professor in Accountancy, S.P.B English Medium College of Commerce, Surat, Gujarat, India
2Assistant professor in Accountancy, Shree J.D. Gabani Commerce College, Surat, Gujarat, India
3Postal Address: A/202, Shivalik Heights, Someshwar Char Rasta, VNSGU Road, Vesu, Surat-395007, Gujarat, India
Online published on 22 June, 2018.
TQM is an integral management philosophy which lays the foundation for sustainable development of a business firm. Total Quality Management is being practiced by various critical success factors like top management commitment, customer focus and so on. They are collectively called CSFs of TQM in an organization. The existence of critical CSF can improve quality performance, customer focus and thereby leading to increased profitability and long term survival.
This paper makes an attempt to identify CSFs of TQM in manufacturing sector by using Pareto analysis tool. In all 46 research papers have been reviewed to identify CSFs of TQM. The findings of this study can provide framework to test it empirically. This is the contribution of the study.
TQM (Total Quality Management), CSFs (Critical Success Factors), Manufacturing sector, Pareto Analysis
