1Vice Principal and Dean of Commerce and Management, Srimad Andavan Arts and Science College (Autonomous), Tiruchirappalli
2Co-ordinator and Assistant professor in PG and Research Department of Commerce, Srimad Andavan Arts and Science College, Tiruchirappalli
Online published on 22 June, 2018.
E-Banking has definitely aright more to impart convenience to the customer as well as to the bankers. The ease with which a customer can check his account, make online payments, make error free transactions, economy in costs, reduction in time spent in carrying out business activities, reduce congestion in banking halls, improve delivery system and quick transfer money between accounts has made this mode of banking hugely popular among Indians who are perpetually short of time to visit the bank premises physically. E-banking also provides a host of non-transactional features, which are quite handy to the customer. Mobile banking is one of the e-banking services provided by the banker to do the banking transactions in an effective manner. Hence, the study is undertaken with an objective of knowing customer perception and satisfaction towards mobile banking services in srirangam, Tiruchirappalli district. The data were collected with the help of questionnaire and the data were collected from 50 respondents using mobile banking services. Further, the data were analysed through chi square and anova test. The major findings revealed that mobile banking helps to do the banking transactions in an effective manner.
E-banking, Perception, security and satisfaction
