Measures taken by public sector banks to prevent the cyber crimes and measure the level of awareness of Bank Customers

One hundred percent security isn't possible for anyone in this world. Banks are skeptical and are unavailable for certain risks like human risk where they're dealing with a lot of confidential data of the customers, the account opening procedures and the KYC norms which are part of the RBI. Those are the areas where banks need to improve upon. But as far as the technology and infrastructure are concerned, I think banks are fairly secure. They have double authentication after the August 2009 notification from the RBI, and they're also now initiating one-time bank passwords and IVR-based passwords. You get one-time passwords on your mobile phone, where you register, get an SMS and a password pin. As far as the banks are concerned