1Ph. D. Nursing Scholar, Amity College of Nursing, Amity University, Gurgaon, Haryana, India
2Principal, Kular College of Nursing, Ludhiana, Punjab, India
Online published on 4 August, 2018.
Healthcare industry is a specific representative of the service industry that regards quality as a fundamental value of medical care. To manage quality within the healthcare settings is a challenging task due to its complexity. Self compassion of nurses is a essential component in providing quality health care services.
This pilot study was aimed to determine the impact of nurse's self compassion on quality of services of hospitals.
This descriptive study was carried out through cross sectional approach in August 2015. There were two populations in this study: namely the staff nurses and in-patients of Guru Teg Bahadur Hospital, Ludhiana, India. Data were collected from 50 staff nurses and 50 patients by convenient sampling technique and by using 2 valid questionnaires.
The results of the study indicated that nurse's self compassionate nature greatly influences the quality of services delivered by nurses.
This paper reports the importance of nurses being compassionate in providing quality services.
Self compassion, service quality, patient satisfaction, nurses
