Factors Leading to Employee Attrition in BPO Industry: A Review of Literature in the Indian Context

The growth of the BPO Industry in India can be largely attributed to the abundance of requisite manpower. However, this vital resource has also emerged as a cause of a major challenge for the Industry; the challenge is vested in the high levels of employee attrition. High attrition is responsible for the monetary and performance related setbacks faced by the organizations. A number of studies have been undertaken in the academic as well as in industry circles to identify the factors responsible for high attrition in this Industry. The paper attempts to highlight the diverse factors responsible for attrition on the basis of review of literature comprising of seminal studies undertaken by researchers.