1Professor and Head, Department of Business Management, Indira Gandhi National Tribal University (IGNTU), Amarkantak (M.P)
2Research Scholar, Department of Business Management (DoBM), Indira Gandhi National Tribal University (IGNTU), Amarkantak (M.P)
Online published on 4 August, 2018.
Quality of care in the primary health care system of India is poor that often leads to high infant mortality and maternal mortality rate in the rural areas. However, there are strong evidences that demonstrate the importance of employee engagement to quality of care and patient satisfaction in the health care industry. Many health care industries have adopted employee engagement as a strategy to enhance the quality of care. Engaging the employees effectively can overcome the challenges faced by the health care system of India in the years to come and will continue to improve quality of services towards the patients. This paper explores the importance and significances of employee engagement to enhance quality of care in the primary health care of India.
Employee Engagement, Quality of Care, Patient Satisfaction, Primary Health Care