1Department of Management studies, Anna University. Chennai, India
2Department of Management studies, Anna University, Chennai, India
Online published on 8 August, 2018.
Job satisfaction refers to the individual contentment with the job, likeness towards the job or individual mindset towards the aspects of the job. Any combination of psychological, physiological and environmental circumstances that make a person satisfied with the job is termed as job satisfaction.
The study aims in analysing the employees’ job satisfaction in the hotel industry based on correlation of the job satisfaction factors. Sample of 500 employees of various levels were considered from three, four and five star hotels in India and they were asked to reveal their satisfaction level with the present job. Analysis were made using ANOVA to determine the relationship between various employee age levels, and category of hotels with job satisfaction.
Job satisfaction plays a prominent role in success of the hotel industry. In a customer oriented industry, the employees play a prominent role; The hotel's endeavour should be in satisfying their employees as it will increase the customer satisfaction leading to the rise of productivity and profitability of the hotel industry
Age, customer satisfaction, employees, levels, hotels, job satisfaction
