Indian railway-Catering Saervices

Indian Railways is one of the world's largest transporters of passenger traffic in the world. More than 21 million people from diverse backgrounds and socio economic conditions travel by the railways daily. Providing services to people from so diverse walks of life is a tough and tedious task and hence, there are many complaints with regards to the quality of food being bad, overpriced food items being sold, staff misbehaviour and so on. In the era where the expectations of young India are high and they expect services especially on premium trains, to be of international standards, the railways has to come up with new policies and innovative measures so as to satisfy the needs and the expectations of the passengers