Railway Passenger's satisfaction: A study of Jabalpur division of Western Central Railway

Transport is an important infrastructure in the economy of India. Railway transport is the dominated in Indian railway systems. Railways are important part of central transport. Railways also provide services goods, vehicles transferred from one place to another place because peoples get more useful for us. Passenger satisfaction influenced on its services quality.

This study has tried to find out the level of satisfaction on services offered by the rail system. Total of 150 respondents have been taken by applying satisfied random sampling method and analysis of variance is used to test the hypothesis. Various authors have described a number of dimensions regarding the service quality of Indian Railway.

Section I – Introduction of Indian Railway

Section II-Review of literature

Section III-Analytical part

Section IV-Suggestion and Conclusion