1Ph. D. Nursing Scholar, Amity College of Nursing, Amity University, Gurgaon, Haryana, India
2Professor cum Principal, Kular College of Nursing, Ludhiana, Punjab, India
Online published on 15 March, 2019.
Nurses has to be emotionally intelligent and self-compassionate in providing effective quality care to the patients.
to assess the impact of nurse's self-compassion & emotional intelligence on quality of services of hospitals.
data was collected from 500 staff nurses and 500 in-patients from September 2015 to December 2015 at SGRD hospital Amritsar & Rajindra hospital, Patiala following convenient sampling. The data was collected by self-compassion questionnaire, trait emotional intelligence questionnaire, service quality questionnaire and patient satisfaction questionnaire.
The results revealed that majority 74.13% of nurses had moderate self-compassion, emotional intelligence of all (100%) nurses were average, patients in both hospitals perceived poor service quality & highest percentage 55.43% patients had average satisfaction with the nursing care services
The study highlighted the aspects to be improved in delivering quality services to patients.
Self-Compassion, emotional intelligence, service quality, patient satisfaction, nurses & patients
