E-Banking innovations in Indian banking sector

The content, structure, composition and scope of banking sector have been changed due to liberalization and globalization of Indian economy. Secondly, the change in operational environment of banks has been occurring due to advent of information and communication technology. Many challenges like increased customer expectation, diminishing customer loyalty and increased competition have forced the banks to adopt technology for providing the personalized services to customers at optimum cost. This paper highlights the evolution of e-banking and history of ATM, Debit card and Credit cards. This paper is showing the performance of public and private sector banks in ATM, Credit Card and Debit card, NEFT, RTGS and ECS from 2012–2016. For this study, data is collected from secondary sources. So anywhere anytime banking has improved the efficiency and quality of assets of banks.