A study on organizational performance of multi-purpose co-operative societies in jaffna district; in view of balanced score card

Cooperative conditions in Sri Lanka are generally still weak, both internal and external conditions. Cooperatives face similar challenges as business organization. To strengthen cooperative institutions, cooperative performance measurement systems may adopt the performance measurements of business organization in the same industry. One of the measurement systems is balanced scorecard. Cooperatives can implement it as a tool to monitor, measure, and track the alignment of financial and nonfinancial performance. Balanced scorecard makes cooperative business strategy more concrete and measurable. In this view, this paper aims to analyze the organizational performance of Multi- Purpose Cooperative societies (MPCS) in Jaffna District based on four perspective approaches of balanced scorecard. The study is conducted through questionnaire survey and interview on cooperative management & customers. The results of the study showed that the MPCS’ performance based on four perspectives of balanced scorecard is below the moderate level and results from the operational hypotheses indicated that total perspectives have a significant relationship and impact with organizational performance of MPCS. Finally. The study emphasizes that the MPCSs have to improve their activities in connection with financial performance, customer relations, internal process and learning and growth.