Job satisfaction among healthcare professionals in hospitals

Job satisfaction describes how content a person is with his or her job. There are a variety of factors that influence a person’s job satisfaction including levels of pay and benefits, the perceived fairness of the promotion system, working conditions, social relationships and the job itself, the variety of tasks involved, the interest and challenge the job generates and the clarity of the job description. Satisfaction can have a profound influence on organizational success. It can contribute to productive output (for example a high quantity or quality of product or services) and to organizational maintenance, objectives (for example low absenteeism and labour turnover)¹. Turnover and productivity are the important aspects of hospital management, it is worldwide known and proved in several studies that whenever satisfaction of employee’s decreases, the turnover rate automatically increases, which directly influences quality care. Patients are often heard complaining about doctors and nurses attitudes and service delivery. Cases of negligence against doctors and nurses have been cited in the newspapers and on television, according to various articles and reports; conditions have reached crisis level in public hospitals. It is clear that poor attitudes of healthcare professionals can be linked to the low morale and negative outlooks brought on by a lack of job satisfaction. Healthcare professionals complaining of heavier workloads brought about by staff cutbacks and exacerbated by absenteeism and staff losses evidence this dissatisfaction. Unlike traditional job satisfaction surveys, this study tried to explore the correlation between employee’s personal profile and their satisfaction in their job. The personal profile determinants which were compared with overall job satisfaction were - age, gender, and marital status. The aim of the study is to determine the factors influencing job satisfaction among healthcare professionals in hospitals.