Emotion management and productivity in business organization

The aim of this study which is empirical in nature is to identify obvious emotion management practices and their impact on productivity on the banking sector with specific focus on Zenith Bank, Makurdi branch employee’s productivity. The study adapted survey research design method. The population for the study comprises of staff of Zenith Bank Plc totaled at 43. The sample size was derived using Sample random sampling technique which is 39. Both primary and secondary data collection were used in obtaining of data. Questionnaire was the main instrument of data collection using the four point Likert grading scale of Strongly Agree, Agree, Disagree and Strongly Disagree. Multiple Regression test was used in the test of three (3) formulated hypotheses. The findings from the study indicated that all the components of Emotion Management which are self awareness self regulation and self motivation have a positive and significant influence on productivity. The study therefore, recommended that with proper application and adoption of the three dimensions of emotional intelligence which were used here for emotions management by Zenith Bank Plc, there will be high productivity and high performance attainment by the organization.