Job satisfaction in logistics sector: A review and research agenda

The logistics sector plays a vital role in influencing the economic development of a country. Moreover with the advent of new technology the entire globe has shrunk in terms of reachability and easy access. Thanks to the technological growth. Robust trade growth and innovative practices in the logistics industry has paved way for easy mobility of goods and services to any corner of the world. Growth in world trade and corresponding cargo movement paves way for the trade volumes to double once in every 5 to 7 years. This is not possible without big players entering the booming industry with multiple options and customer service. Ultimately the pressure builds up and the competition becomes very stiff. In such a critical environment how do employees working in logistics industry handle the challenge? Whether it is a matter of survival or satisfaction? To accomplish any of these two elements the workplace environment plays a crucial role for employees in any organization. Nowadays with the rapid growth of job alternatives, employees have a large number of opportunities and options to choose from and this makes the working environment act as a critical factor for accepting as well as keeping jobs for longer times. Workplace environment is considered as one of the essential component from which job satisfaction evolves. Job satisfaction can have a positive effect on performance, if it increases effort to reduce employee shirking and unrealistic targets. How well employees get satisfied with their jobs influence their productivity by minimizing the error rate, absenteeism and turnover, and by maximizing idea generation, innovation at work and collaboration with other employees. Satisfied employees are psychologically happy and emotionally attached to their job as well as the organization with great enthusiasm. They are even ready to take off in a fast track way for the success of the employer, going extra mile beyond the contractual agreement. Hence this review was mainly undertaken to introspect the factors that have significance on affecting the job satisfaction such as the work factor, salary factor, work place environment, career growth factor, promotion opportunities, management support and co-workers. This paper evolves a comprehensive analysis of job satisfaction indices of Logistics Industries, the dissatisfaction factors and finally the suggestions to overcome dissatisfaction and improve the overall satisfaction level.