Conference monitoring

This Paper explains the concept of monitoring the audio-video conferences. With the Conferencing software clients have an immediate and cost-effective way to help improve customer engagement and to make faster expertise-based decisions with people inside and outside their business without travel costs.

With the conference monitoring framework, we will monitor different parameters associated with an Audio-Video conference, such as Conference name, id, Service Provider, Start Time, no. of current users etc. and many more. This development will make people available with an efficient tool which will help them monitor, and in turn manage the ongoing conferences in their enterprise. The monitored data collected with the monitoring software guides the business processes in various decision making aspects.