A study of patient satisfaction at a tertiary care hospital of Hyderabad

Healthcare industry is fast changing the rapid transformation is to meet the ever-increasing needs and demands of its patient population. Hospitals and healthcare providers are shifting from viewing patients as uneducated having little healthcare choice to educated consumer has many service demands and health care choices available. The modern healthcare organizations have identified patient as an ultimate consumer of the hospital services and understanding the importance of Patient satisfaction, establishing patient satisfaction as a yardsticks. The present study is explorative in nature. A cross sectional study aimed to collect data regarding attitude of patients, assessing their satisfaction levels towards ease of getting care, facilities offered at the hospital, attitude of the staff at the hospital and overall status of the hospital. The research study revealed many insights regarding the attributes that are important for doctors, nurses and hospital which would match to patient expectation and lead to satisfaction.