Challenges facing employee retention in banks: An experience from national microfinance bank – Central zone

There is limited study on challenges facing employee retention especially in financial institutions. This makes knowledge about this area of study to be significant. With this background the study aimed to explore challenges that face organizations when planning to retain their trained employees, and to find out major causes and solutions to such challenges. The study employed a case study research design. Results indicate that NMB is challenged by market demand and poor implementation of welfare services for her employees to stay. The study recommends that retention programmes should be reviewed in order to reduce turnover.